topic Re: My cameras are not working in Arlo

My cameras are not working

Cb53 — Tue, 24 Mar 2020 18:30:21 GMT

Does Arlo have the worst customer service available or do I just have poor luck? I have spent a lot of time on the phone today and gotten nothing but frustration and now my cameras do dot work at all

Re: My cameras are not working

ShayneS — Tue, 24 Mar 2020 18:42:49 GMT

Hi @Cb53

May I ask what issue you are experiencing? can you please provide as much detail as possible.

Re: My cameras are not working

Ebb98 — Wed, 29 Apr 2020 17:11:56 GMT

Yes, absolutely the worst customer service ever experienced.

Re: My cameras are not working

dcfox1 — Wed, 29 Apr 2020 17:51:58 GMT

He asked what problem your experiencing with cameras that made u call support.

Re: My cameras are not working

Ebb98 — Wed, 29 Apr 2020 18:26:37 GMT

Technical support does what they can to help. Customer support is non-existent. I purchased a video doorbell through Arlo. It stopped working on the 30th day of their warranty. Not when received and went into service but 30 days from purchase. They sent a re-furbish unit as a replacement that would not update firmware. I’m a little over 3 weeks of attempting to get a “New” replacement (not a re-furb) and still have no video camera, let alone one that works.
I was charged $16.90 In shipping charges to have a refurbished video camera shipped to me that will not update its firmware ie., it doesn’t work. I have called at least 6 times, spent most of 7-8 hours on the phone with technical support. They will not provide a number for the customer care team so, after almost 180.00, ($162.36 for the video doorbell and another $16.90 for a replacement (refurbished) I am out of luck!!!! With NO Video Doorbell. Just a hole where the doorbell is supposed to be.

Re: My cameras are not working

ShayneS — Wed, 29 Apr 2020 19:04:48 GMT

Hi @Ebb98

I have escalated this issue for you & your escalation number is 41628208. Support will be reaching out to you as soon as possible,