topic I can't add phone as a trusted device in Arlo

I can't add phone as a trusted device

JG2 — Tue, 28 Apr 2020 17:01:55 GMT

Like similar older posts..I am unable to add my phone, relatively new samsung, as a trusted device. I follow all the steps; have tried push notifications with no luck, also tried sms messages, received the code and entered it..then when I click on 'trust', red message appears on top stating that it's unable to trust this device. Try again. I have also uninstalled and reinstalled app and still no luck. Your assistance is appreciated. Thank you.

Re: Arlo app

ShayneS — Tue, 28 Apr 2020 16:57:58 GMT

Hi @JG2

Which device are you having an issue with?

Re: Arlo app

Retired_Member — Thu, 25 Jun 2020 04:42:23 GMT

I have an iPhone 6 and have the same problem with my Arlo pro 2

Re: Arlo app

ShayneS — Thu, 25 Jun 2020 16:00:21 GMT

Hi @Retired_Member

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support