topic Re: Camera Settings Keep Being Deleted in Arlo

Camera Settings Keep Being Deleted. Happens every 2-4 weeks.

jimmyboy34 — Mon, 20 Apr 2020 19:29:06 GMT

The settings for the motion and recording on each camera keeps getting deleted every few weeks. Anybody else have this issue?

I do not know these have been deleted until I notice no camera detection and then go into my settings to have to check and see that all settings for each camera are deleted. it is a real pain having to set these up all the time and I do not know the cameras are not recording. Seems a problem from Arlo which needs an update.

Happens every 2-4 weeks

Re: Camera Settings Keep Being Deleted

jguerdat — Sun, 19 Apr 2020 13:09:49 GMT

You seem to have a unique issue, not something that others are experiencing. I'd suggest removing all devices from Settings, My Devices and hold the reset button until the LEDs flash amber. Let the base reboot and start fresh. This should clear out any weirdnesses. Be sure to note your settings, modes, rules and schedule to speed the rebuilding.

Re: Camera Settings Keep Being Deleted

jimmyboy34 — Sun, 26 Apr 2020 13:26:59 GMT

Thanks Guru

I have tried this several times. The camera is just useless as I do not know if I am covered with all my settings as they all get deleted on a regular basis.

Do you think my VPN would reset that?

Re: Camera Settings Keep Being Deleted

jguerdat — Sun, 26 Apr 2020 13:46:34 GMT

Use of a VPN is a huge thing that you hadn't mentioned. VPNs certainly can be an issue. You'll have to test and try things to see if that is the issue.