topic Re: arlo blue led in Arlo

When inserting batteries, LED goes blue but no blue blinking

dave700_4 — Mon, 20 Apr 2020 18:09:07 GMT

hi hope you can help
one of my arlo cams
not working
i’m using tenergy batteies
had the system at least 4 years
no probs
but this one cam when put the batteries in led goes blue and a click is heard then no blue blinking take the batteries out then in same again and nothing when sync button pressed
batteries are in correct
any help thanks in advance?

Re: arlo blue led

StephenB — Sat, 18 Apr 2020 10:21:47 GMT

@dave700_4 wrote:

but this one cam when put the batteries in led goes blue and a click is heard then no blue blinking take the batteries out then in same again and nothing when sync button pressed

Does the LED stay solid blue, or is it going out?

Did you try swapping the batteries with another working camera?

Re: arlo blue led

dave700_4 — Sat, 18 Apr 2020 11:11:08 GMT

led goes out
tried fresh batteries no different

Re: arlo blue led

TomMac — Sat, 18 Apr 2020 12:57:51 GMT

I would try a new resync of the camera

Press the base sync button quickly and then the camera sync button

Re: arlo blue led

dave700_4 — Sat, 18 Apr 2020 13:03:46 GMT

tried that as well no change

Re: arlo blue led

jguerdat — Sat, 18 Apr 2020 13:24:20 GMT

Try removing the camera from Settings, My Devices and resyncing. If that doesn't work, use the Contact SUpport link at the bottom here.

Re: arlo blue led

dave700_4 — Sat, 18 Apr 2020 15:43:35 GMT

hi i will try that and no joy i will try the can’t see me getting any as it’s out of warranty
thanks your help