Frequent Device Offline Error

Lilgup — Mon, 13 Apr 2020 12:20:35 GMT

I have 3 wire free Arlo cameras connected to a hub. I've noticed over the past few months that one or more of the cameras (not the same one every time) will suddenly just tell me that the device is offline and I have to manually sync the camera. This also happens when the internet goes out for any length of time. Once the internet comes back online I have to manually sync it. Also, if the hub loses power, even briefly, I have to manually sync when it's back up and running.

This did not used to happen in the past. I've had these cameras for a couple of years. This is annoying when I'm at home but if it happens while I'm out of town, there is no one home to sync and my "security" cameras are useless until I can get home.

Re: Frequent Device Offline Error

ShayneS — Tue, 14 Apr 2020 22:44:46 GMT

HI @Lilgup

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

topic Re: Frequent Device Offline Error in Arlo

Frequent Device Offline Error

Re: Frequent Device Offline Error