topic Re: camera won't turn on in Arlo

Camera wont' turn on. Tried different batteries but still won't turn on. Do I have a bad camera?

Mattq — Mon, 06 Apr 2020 21:04:44 GMT

I have had a two camera wireless system for about 1 year. The last week one of the camera's has been eating batteries like every day and the other one is fine. Today I went to change the batteries and it won't turn on. When I put the batteries in it turns the blue light on for about 2 seconds and then nothing. I have tried multiple batteries even taking the known good batteries out of the other camera with the same result then putting the batteries into the other camera and it works fine. Do I have a bad camera?

Re: camera won't turn on

jguerdat — Sun, 05 Apr 2020 13:57:15 GMT

It does sound like a bad camera. Use the Contact Support link at the bottom here for hardware problems.

Re: camera won't turn on

Thilland — Fri, 10 Apr 2020 01:44:44 GMT

Did you get anywhere with this?

Re: camera won't turn on

Mattq — Fri, 10 Apr 2020 02:32:46 GMT

Contacted Arlo support and it is determined to be a bad camera. They sent me an RMA and I shipped the bad one back 3 days ago waiting on a replacement. Will update after that. Really good service

Re: camera won't turn on

Mattq — Sat, 11 Apr 2020 21:56:16 GMT

Just to let everyone know got a new camera from arlo within a week total shipped old one back Monday new one at my house Friday. Arlo knocked out of the park with me thank you so much