topic Re: How to contact Arlo regarding subscription vs. product? in Arlo

How to contact Arlo regarding subscription vs. product?

pjc-arch — Sat, 04 Apr 2020 04:25:26 GMT

Subscription service

Re: How to contact Arlo regarding subscription vs. product?

jguerdat — Sat, 04 Apr 2020 13:04:02 GMT

Some detail could be useful but you can use the Contact Support link at the bottom here.

Re: How to contact Arlo regarding subscription vs. product?

michaelkenward — Sat, 04 Apr 2020 13:07:33 GMT

.. and failing any details of what help you need, start here:

Arlo subscription plans and cloud recording

New Arlo Smart subscription plans FAQ

Re: How to contact Arlo regarding subscription vs. product?

pjc-arch — Mon, 06 Apr 2020 21:55:54 GMT

I have started a subscription yet Arlo is busy telling me that my free trial is about to expire and that I need to start a subscription. How the hell do I reach a real human?

Re: How to contact Arlo regarding subscription vs. product?

jguerdat — Tue, 07 Apr 2020 12:39:45 GMT

Did you use the Contact Support link at the bottom here as I suggested before?

Re: How to contact Arlo regarding subscription vs. product?

pjc-arch — Thu, 09 Apr 2020 14:46:09 GMT

yes, I spent hours, literally, in LIve-Chat, trying to solve a subscription problem with a technician who was only trained to solve technical / hardware problems. This is a giant issue with Arlo! Good product and hardware, CRAPPY fact that there is no access path to a human to solve a billing / subscription problem!

I have a subscription problem, NOT a technical product problem.

So, my credit card has been charged the $9.99 monthly fee, but the Arlo pop-up notices still warn me that my Free Trial is going to end April 18, 2020, the technician tells me it has already ended but that he is unable to do anything about subscriptions, and in the meantime, our saved images are being erased!

Then, Monday 04 06 2020 @ 5:35 PM:

Hello peter collins,

Thank you for contacting Arlo Support. We have created a new case #41576344 to track the progress of your request.

Your Arlo Case Details
Case Number: 41576344
Subject: Issue with subscription
Created Date: 6/4/2020
Description: Issue with subscription

Please refer to your case number in any correspondence with Arlo Support.

PLEASE DO NOT REPLY TO THIS AUTOMATED EMAIL.

Thanks,
Arlo Support

and again, on Monday 04 06 2020 @ 6:08 PM:

Hello peter,

Thank you for using our online portal. We have created a new case #41576389 for your request and assigned it to our support team.

An Arlo Support expert will review your query and respond within 1-2 business days.

Case Description

Livechat from peter collins

You will receive an email notification when your case is updated. Please refer to your case number in any correspondence with Arlo Support.

PLEASE DO NOT REPLY TO THIS AUTOMATED EMAIL.

Thanks,
Arlo Support

And yes, our credit card HAS BEEN CHARGED, while our images are being erased...

So, any help here would be very much appreciated.

Thanks -- Peter.

Re: How to contact Arlo regarding subscription vs. product?

JessicaP — Thu, 09 Apr 2020 14:46:42 GMT

Hi pjc-arch,

I have edited your post to hide your personal information from public. Let me reach out to you in regards to your case via private message.