topic Re: Total Battery failure across multiple cameras in Arlo

Total Battery failure across multiple cameras

DavidSt — Wed, 08 Apr 2020 12:25:16 GMT

All my cameras went down at the same time when I was away. I had checked battery status before I left. Rebooting the base statIon didn’t help and none of them would synchronise. I had received no alert to tell me any of batteries was low (unfortunately we got burgled when they were down) New Battery brought one camera up and I immediately got an alert that this battery was low on power (possibly an old set I kept just in case). Why can I lose all cameras at I assume the same time and also why no alerts. It worries me that I can’t trust the cameras any more

Re: Total Battery failure across multiple cameras

TomMac — Wed, 08 Apr 2020 12:35:03 GMT

It sounds like for some reason the base went down,,,

when this happens you lose the cameras and they drain at a faster rate than normal trying to resync.

I recommend a UPS on the base unit , esp for remote locations.

Re: Total Battery failure across multiple cameras

Thilland — Fri, 10 Apr 2020 01:40:08 GMT

This sounds very similar to what is happening to mine. I now have one camera that refuses to sync to my base after a factory reset. I went 4 years without issues, now the entire system is garbage.

Re: Total Battery failure across multiple cameras

jguerdat — Fri, 10 Apr 2020 13:09:39 GMT

Have you used the Contact Support link at the bottom here? Even out of warranty questions will be answered for free.

Re: Total Battery failure across multiple cameras

Thilland — Sat, 11 Apr 2020 16:10:20 GMT

I had reached out to the teach support. After 3 months and 8 emails, I was being told the same 3 steps over and over. Unplug the base, change batteries, resync the camera. There was nothing done to help looking into the issue. Once I asked why we were just going through the same loop, they responded saying they have tried everything they can. They never asked for firmware versions or camera types.

Re: Total Battery failure across multiple cameras

Smygen — Wed, 15 Apr 2020 18:36:01 GMT

Same here. First all four cameras drained out when we was not at home. Now I have bought new batteries and one camera won't connect. Is arlo team make soma awful upgrades to our systems or what? I think this system is garbage now and have to seek for something i can trust.