topic Re: Firmware update fails in Arlo

Firmware update fails

bruhnau — Sat, 04 Apr 2020 12:12:49 GMT

Hi,

I'm trying to configure VMB3500 in a different account, but I keep getting firmware update failed, - is it because the Base station has been configured in a different account?

Re: Firmware update fails

TomMac — Sat, 04 Apr 2020 12:31:16 GMT

If it was properly removed form the old account ( remove device ), then there should be no issue.

Try a full reset ( hold in the reset for about 10 ses till the led flashes ) and then it should work.

Re: Firmware update fails

bruhnau — Sat, 04 Apr 2020 19:11:58 GMT

Unfortunately no change

Re: Firmware update fails

jguerdat — Sun, 05 Apr 2020 13:55:50 GMT

Did you hold the reset button until the LEDs flashed amber (>10 seconds)?

Re: Firmware update fails

bruhnau — Sun, 05 Apr 2020 20:12:15 GMT

Yes, did several times as well!

Re: Firmware update fails

ShayneS — Tue, 07 Apr 2020 01:11:59 GMT

Hi @bruhnau

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support