topic Anyone found a successful way to escalate support past the L1 online or calls? in Arlo

Anyone found a successful way to escalate support past the L1 online or calls?

TC300 — Mon, 06 Apr 2020 21:15:57 GMT

Has anyone found a successful way to escalate support past the L1 online or calls? They are totally useless.

Re: Arlo L1 Support

JessicaP — Mon, 06 Apr 2020 21:15:12 GMT

Hi TC300,

Let me reach out to you via private message to gather more information from you.

Re: Arlo L1 Support

Thilland — Fri, 10 Apr 2020 01:42:20 GMT

I did 3 months of emails back and forth. They would take 3 weeks to respond to me. Every new person that answered the email would start the same way. Restart the base, resync the cameras, put fresh batteries in the camera. I don't even think they were looking at what my issues were. It was a complete waste of time to try and talk to the tech support.