https://community.arlo.com/t5/Arlo/Base-Station-is-connected-to-internet-but-offline-and-out-of/m-p/1764422#M75132 <P>How do you know that it shows as being connected? Did someone check the LEDs for you? There should be 3 green ones.</P> <P>&nbsp;</P> <P>I occasionally have the ap showing me things are offline but a quick force stop on the app and reopening it clears the issue. No idea what causes that but...</P> <P>&nbsp;</P> <P>You can also try a browser to see if there's a difference.</P> <P>&nbsp;</P> <P>Lastly, use of a UPS for your modem, router and base prevents certain issues from occurring such as lack of connection due to power loss and a WiFi switch such as a WeMo that the base plugs into can be useful to allow you to power cycle the base remotely when it's offline.</P> Thu, 02 Apr 2020 13:46:17 GMT jguerdat 2020-04-02T13:46:17Z https://community.arlo.com/t5/Arlo/Base-Station-is-connected-to-internet-but-offline-and-out-of/m-p/1764234#M75117 <P>My base is showing connected to internet but is offline and I am out of town. How can I troubleshoot this from afar?</P> Thu, 02 Apr 2020 15:02:39 GMT https://community.arlo.com/t5/Arlo/Base-Station-is-connected-to-internet-but-offline-and-out-of/m-p/1764234#M75117 BarnCasa 2020-04-02T15:02:39Z https://community.arlo.com/t5/Arlo/Base-Station-is-connected-to-internet-but-offline-and-out-of/m-p/1764422#M75132 <P>How do you know that it shows as being connected? Did someone check the LEDs for you? There should be 3 green ones.</P> <P>&nbsp;</P> <P>I occasionally have the ap showing me things are offline but a quick force stop on the app and reopening it clears the issue. No idea what causes that but...</P> <P>&nbsp;</P> <P>You can also try a browser to see if there's a difference.</P> <P>&nbsp;</P> <P>Lastly, use of a UPS for your modem, router and base prevents certain issues from occurring such as lack of connection due to power loss and a WiFi switch such as a WeMo that the base plugs into can be useful to allow you to power cycle the base remotely when it's offline.</P> Thu, 02 Apr 2020 13:46:17 GMT https://community.arlo.com/t5/Arlo/Base-Station-is-connected-to-internet-but-offline-and-out-of/m-p/1764422#M75132 jguerdat 2020-04-02T13:46:17Z