topic Re: Distorted video in Arlo

Distorted video

Mikeday1uk — Sun, 29 Mar 2020 10:16:44 GMT

Hi I keep getting completely distorted videos being captured - sometimes it works fine then I’ll get 3 or 4 in a row that are either blank grey or covered in lines (see image) - any ideas?

Re: Distorted video

ShayneS — Mon, 30 Mar 2020 23:02:33 GMT

Hi @Mikeday1uk

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Distorted video

Mikeday1uk — Tue, 31 Mar 2020 07:33:50 GMT

Hi - I’ve changed the batteries and rebooted both the hub and my router. Beyond that I’m out of ideas.

If it was happening all the time I’d think it was a weak Wi-Fi signal but it is only happening sporadically

Re: Distorted video

ShayneS — Tue, 31 Mar 2020 17:18:20 GMT

Have you tried to remove the cameras from Settings > My Devices > Re-add them?

Re: Distorted video

Mikeday1uk — Tue, 31 Mar 2020 21:25:12 GMT

Just tried that now will see if it improves thanks!

Re: Distorted video

Mikeday1uk — Thu, 02 Apr 2020 12:31:55 GMT

So apparently that didn’t work, getting the issue on both cameras at the moment - see photo

Re: Distorted video

ShayneS — Thu, 02 Apr 2020 18:38:59 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support