topic Re: Web portal video-calendar providing invalid information in Arlo

Web portal video-calendar providing invalid information

Retired_Member — Mon, 09 Dec 2019 21:19:21 GMT

Issue: I click on the videos for Camera 1. The calendar shows a dot under today's date which is good because I have videos there. The calendar also shows dots under the 5 days prior to today. I do not have videos for this camera on those dates, but I do have videos on those dates for other cameras. The calendar filtered by individual cameras is idicating available videos in the entire library instead of the individual selected camera.

This is a change in behavior. It used to work properly in the web app. It still works properly in the iOS app.

Re: Web portal video-calendar providing invalid information

TomMac — Sat, 07 Dec 2019 21:55:54 GMT

Try a reboot of the base via the power button ( off then on, let reset )

Re: Web portal video-calendar providing invalid information

Retired_Member — Sat, 07 Dec 2019 22:04:31 GMT

@TomMac

Thanks for the suggestion. I did try that before, but just tried it again now just in case. Nope. The calendar still shows a dot where there are videos for other cameras and not the one I'm currently viewing. This is an issue with the web portal design.

Re: Web portal video-calendar providing invalid information

StephenB — Sun, 08 Dec 2019 12:25:12 GMT

@Retired_Member wrote:

The calendar still shows a dot where there are videos for other cameras and not the one I'm currently viewing. This is an issue with the web portal design.

@JamesC , I've also been seeing this for a while (and I agree with @Retired_Member that it is a change in behavior). I can't confirm that it is connected it to other cameras making recordings (I don't think I've ever had a day when there were no recordings from any camera).

For instance, this particular camera hasn't made a recording since 5 December:

Re: Web portal video-calendar providing invalid information

Retired_Member — Mon, 09 Dec 2019 21:18:50 GMT

@StephenB @TomMac

Yes, this is exactly the issue. I can confirm that if there are no videos in the library from any camera in the system for a particular day, that day won't have a dot. (i.e. 12/6)

Re: Web portal video-calendar providing invalid information

Retired_Member — Mon, 30 Dec 2019 03:38:54 GMT

Still waiting for a fix Arlo

Re: Web portal video-calendar providing invalid information

ShayneS — Mon, 30 Dec 2019 21:44:12 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Web portal video-calendar providing invalid information

Retired_Member — Wed, 29 Jan 2020 02:37:30 GMT

This is still broken. Can we get some kind of response that it's a known bug and is being worked on? Or tell us that you think it's another brilliant design feature, or something. Some official recognition of this bug would be appreciated.

Re: Web portal video-calendar providing invalid information

ShayneS — Wed, 29 Jan 2020 21:57:14 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Web portal video-calendar providing invalid information

Retired_Member — Wed, 29 Jan 2020 20:10:02 GMT

@ShayneS

As has been confirmed in this thread, it's not an end-user issue, it's a design issue.

Re: Web portal video-calendar providing invalid information

Retired_Member — Sun, 09 Feb 2020 04:44:02 GMT

Please fix this.

Re: Web portal video-calendar providing invalid information

Retired_Member — Sun, 15 Mar 2020 17:18:44 GMT

PLEASE FIX THIS

Re: Web portal video-calendar providing invalid information

ShayneS — Tue, 17 Mar 2020 18:52:37 GMT

HI @Retired_Member

Thank you for the detailed information, I have reported this to my development team. I will provide an update as soon as possible

Re: Web portal video-calendar providing invalid information

ShayneS — Mon, 30 Mar 2020 21:25:32 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Web portal video-calendar providing invalid information

Retired_Member — Sat, 25 Apr 2020 18:43:47 GMT

FIX THIS!

Re: Web portal video-calendar providing invalid information

ShayneS — Mon, 04 May 2020 15:24:37 GMT

Hi @Retired_Member

There has been an update that was supposed to address this issue. Are you still experiencing this issue with your web filter (Calendar dot)?

Re: Web portal video-calendar providing invalid information

Retired_Member — Wed, 06 May 2020 03:24:20 GMT

@ShayneS

Yes! It does appear to now be fixed! Thank you developers.

One down, several more really bad design flaws to go...

thanks!