topic Why don't the saved changes to the schedule not stay saved in Arlo

Why don't the saved changes to the schedule not stay saved

GlammaR — Mon, 30 Mar 2020 22:59:39 GMT

I have Arlo Model VMB3500 base and 3 cameras. I have had them set on schedule (sunset and sunrise) ever since I got them. About once a month I would adjust the schedule a little to account for longer days. When I revised the schedule a couple of weeks ago and saved the changes they won't stay saved. I save it, it looks fine, I get out and get back in and it is reverted back to what it was. Only the disarm time stays. I revised both the arm time and the disarm time but only the arm time saved. Ever since then I have been going back and trying to change the disarm time and it won't stay.

Am I doing something wrong? I restarted the base to see if that would fix it.

Just as an experiment I tried to revise the time from 7:30 to 9:30AM to see if that reverted back. Lo and behold it kept it. NOW it won't change from 9:30. I am at a loss

On another note.....I read several posts in the forum that mentioned a running man icon. I do not have a running man icon.

Re: Why don't the saved changes to the schedule not stay saved

ShayneS — Mon, 30 Mar 2020 22:59:12 GMT

Hi @GlammaR

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Why don't the saved changes to the schedule not stay saved

jguerdat — Tue, 31 Mar 2020 13:58:35 GMT

I find that anything in the Mode tab, including the schedule, just works better when using a browser. You can use a mobile browser if set to use the desktop version of the site.

The "running man" is shown of the web site. The app's icon is the ball and lines.