topic Re: Receiving "The Device failed to connect" error." Battery drains too. Already cont in Arlo

Receiving "The Device failed to connect" error." Battery drains too. Already contacted support team.

Jim572d — Fri, 08 Nov 2019 23:37:15 GMT

I spent ALOT of money ($700+) buying this CRAPPY system. I have called MANY times to no avil. The issues always return. "The device failed to connect" ALWAYS HAPPENS. I am lucky if they last 2 weeks without that error!!! They EAT expensive batteries. If they last a month, it is good. These cams are the biggest RIPOFF. I never get any good support from the company. They all say "reboot the camera". But my cams are up in high places! Getting latter.... again..... not any more. Anyone want to buy these crappy cameras? I am sick of them. Going to hard wired system!

Re: Always Error messages.... These cams never work for extended period...

JessicaP — Fri, 08 Nov 2019 23:37:35 GMT

Hey Jim572d,

You mentioned that you contacted the support team many times. Let me reach out to you via private message to gather more information from you.

Re: Receiving "The Device failed to connect" error." Battery drains too. Already cont

tmg2714 — Fri, 20 Mar 2020 12:00:52 GMT

Agree a lot of money for a crap system. All cameras won’t connect and gives same error message. They are also quite happy to take plan fee every year. How about they deliver a good system or give money back. Hope they go broke in the current climate.

Re: Receiving "The Device failed to connect" error." Battery drains too. Already cont

JessicaP — Fri, 20 Mar 2020 16:27:09 GMT

Hi tmg2714,

What error message are you getting from your cameras? Is this happening on the web client on your computer?

Re: Receiving "The Device failed to connect" error." Battery drains too. Already cont

tmg2714 — Fri, 20 Mar 2020 23:03:06 GMT

“The device failed to connect. Please try again” this message is only on cameras attached to the basestation. My Arlo Q’s are fine. It happens on any device used.

Re: Receiving "The Device failed to connect" error." Battery drains too. Already cont

tmg2714 — Fri, 20 Mar 2020 23:10:13 GMT

On the Web portal it now says “Maximum of 5 camera streams are supported simultaneously. Please stop one stream before starting another camera stream. “ However there are no other cameras streaming. I only choose 1 maybe 2-3 at any o e time.

Re: Receiving "The Device failed to connect" error." Battery drains too. Already cont

JessicaP — Mon, 23 Mar 2020 14:59:47 GMT

You should be able to stream your cameras now as this was fixed last Saturday (Mar 21, 2020). You can read more about it here: Livestream playback and Recordings missing

Re: Receiving "The Device failed to connect" error." Battery drains too. Already cont

rheng — Thu, 20 Aug 2020 15:40:34 GMT

This is still occurring. Seems like 1 out of my 5 cameras can't view live. It detects motion but no recording.