topic Re: Model VMB3000 - Offline Cannot reconnect in Arlo

Model VMB3000 - Offline Cannot reconnect

TX_janey — Thu, 19 Mar 2020 01:31:57 GMT

Help! My Arlo VBM3000 just went offline one day and I have not been able to reconnect it. I've tried the factory reset, I've tried connecting from the app and my on my pc. Any thoughts or help would be appreciated.

Re: Model VMB3000 - Offline Cannot reconnect

michaelkenward — Thu, 19 Mar 2020 15:26:14 GMT

Be sure to restart your network in this sequence:

Turn off and unplug the modem.
Turn off the router and computers.
Plug in the modem and turn it on. Wait 2 minutes.
Turn on the router and wait 2 minutes.
Turn on the computers.
Turn on the hub

Re: Model VMB3000 - Offline Cannot reconnect

JO1965 — Sat, 21 Mar 2020 13:11:43 GMT

I had the same thing happen when Mediacom upgraded my modem/router. After about two months I finally figured out the base station sitting right next to the modem is a bad idea it causes "WIFI Congestion" I got a longer ethernet cable and moved my base station about 15-20 feet away from the modem/router and now all cameras stay connected. Very frustrating, I hope this helps

Re: Model VMB3000 - Offline Cannot reconnect

TX_janey — Thu, 26 Mar 2020 11:41:09 GMT

I tried it but I think my old arlo is dead. Going to look at upgrading. Thanks for the suggestion.

Re: Model VMB3000 - Offline Cannot reconnect

jguerdat — Thu, 26 Mar 2020 12:59:47 GMT

What are the LEDs showing? If power and Internet are green, it's likely ok (I have had one base go bad and it showed those as green so YMMV). You say you reset the base - by holding the reset button until the LEDs flashed amber? Did you also remove all devices from Settings, My Devices?

Re: Model VMB3000 - Offline Cannot reconnect

JO1965 — Thu, 26 Mar 2020 20:09:14 GMT

@jguerdat My lights were always as they should be but cameras would not correct reset and removed cameras multiple times as soon as I moved my base station away from my internet modem/router I started from scratch one again removed cameras and base station and one by one came back to life and have stayed ever since

Re: Model VMB3000 - Offline Cannot reconnect

ShayneS — Fri, 27 Mar 2020 21:23:30 GMT

Hi @JO1965

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support