topic Re: Cameras disable every night, reset settings in Arlo

Cameras disable every night, reset settings

LouSpez — Wed, 18 Mar 2020 13:21:28 GMT

Every night my cameras are automatically disabled (not unarmed) and all the settings (ie sensitivity etc) are reset to the defaults. It seems to happen every night and the camera battery’s are drained because of this issue. I’ve been using the same cameras and system for almost 3 years with great success! Firmware is up to date.

Re: Cameras disable every night, reset settings

jguerdat — Wed, 18 Mar 2020 13:26:53 GMT

That sounds like the base is turning off for some reason (the cameras wear down the batteries trying to connect to the base which is off). It's not on some sort of timer, is it?

Re: Cameras disable every night, reset settings

LouSpez — Wed, 18 Mar 2020 13:31:53 GMT

Thank you for quick reply! It is not on a time however on a surge protector

Re: Cameras disable every night, reset settings

jguerdat — Wed, 18 Mar 2020 13:34:25 GMT

Try plugging it directly into the wall.

Re: Cameras disable every night, reset settings

LouSpez — Sat, 21 Mar 2020 13:13:28 GMT

Unfortunately I tried all of the following:

1: Deleted cameras and reconnected - same issue
2: moved base station away from other electronic components - same issue
3: connected base station to wall outlet and not surge protector - same issue
4: put cameras on 24/7 recording and again same issue

For some reason overnight the cameras are being disabled and I must reenable them every morning.

Re: Cameras disable every night, reset settings

jguerdat — Sat, 21 Mar 2020 13:41:27 GMT

I can't hink of a reason for this to happen. Use the Contact Support link at the bottom here for more help.

Re: Cameras disable every night, reset settings

LouSpez — Tue, 24 Mar 2020 15:39:23 GMT

For those following along and maybe having the same issue. While trying to figure this out, i realized the issue only happened overnight. I looked at the modes and noticed the system was in the "disarmed" mode although the schedule mode was selected. I did the folllowing and it appears the issue was corrected:

Placed the system in the disarmed mode
Deleted and re-entered all schedules
Re-enabled the schedule mode

The system mode changed to a clock (instead of "arm" or "disarm") and the cameras remained active throughout the night. I will obviously monitor over the next couple of days however there appeared to be a glitch in the schedule mode that disabled the cameras nightly.

Hope this helps others..............................