topic Re: Arlo keeps getting disconnected after syncing in Arlo

Arlo keeps getting disconnected after syncing

JTSG — Tue, 10 Mar 2020 17:03:42 GMT

Hi there,

2 of my Arlos keep getting disconnected shortly after syncing with the base station (i.e. it does successfully sync but always end up disconnecting within a minute after). Has anyone ever experienced this? If yes, I’d greatly appreciate your guidance as to how you fixed this problem.

Thanks very much!

Re: Arlo keeps getting disconnected after syncing

ShayneS — Tue, 10 Mar 2020 17:04:30 GMT

Hi @JTSG

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Arlo keeps getting disconnected after syncing

JTSG — Wed, 11 Mar 2020 03:43:02 GMT

Hi Shayne,

Thanks very much for responding to this thread.

I’ve tried many times reconnecting the affected cameras to the base station which always works (i.e I get a connection, I can access video footage etc).

However, it usually disconnects within a span of 1 minute. I’m starting to think that it might be a problem with the battery connection (i.e the camera looses connection with the network in spite of a fully charged battery) but then again I might be completely wrong.

Am hoping someone has solved a similar problem in the past and would greatly appreciate any feedback/guidance. Thanks!

Re: Arlo keeps getting disconnected after syncing

jguerdat — Wed, 11 Mar 2020 13:34:50 GMT

Start by bringing the cameras closer to the base. That will help determine if signal strength/quality is an issue.

Re: Arlo keeps getting disconnected after syncing

JTSG — Mon, 16 Mar 2020 17:48:39 GMT

Hi @jguerdat,

Thanks for your message. I’ve tried that method but don’t think that signal strength/quality is an issue as my other 2 Arlo cameras work fine.

Re: Arlo keeps getting disconnected after syncing

StephenB — Tue, 17 Mar 2020 14:31:09 GMT

@JTSG wrote:

but don’t think that signal strength/quality is an issue as my other 2 Arlo cameras work fine.

If you swap the problem camera with one of the other two, does the problem move with the camera - or does it stay with the location?

Re: Arlo keeps getting disconnected after syncing

JO1965 — Sat, 21 Mar 2020 13:16:34 GMT

I had the same thing happen when Mediacom upgraded my modem/router. After about two months I finally figured out the base station sitting right next to the modem is a bad idea it causes "WIFI Congestion" I got a longer ethernet cable and moved my base station about 15-20 feet away from the modem/router and now all cameras stay connected. Very frustrating, I hope this helps

Re: Arlo keeps getting disconnected after syncing

JTSG — Tue, 24 Mar 2020 01:18:58 GMT

Hi JO1965,

Thanks so much for the tip. I’ve moved the base station to a different part of the apartment (away from the wifi router) and now all 4 cameras finally work! The usual 2 that usually disconnects from the base station is now up and running, at least for the past 12 hours. Suffice to say, I believe the problem has been solved and it was due to “wifi congestion” as you mentioned. Thanks so much once again. Really appreciate your guidance here.

Re: Arlo keeps getting disconnected after syncing

JTSG — Tue, 24 Mar 2020 01:21:14 GMT

Hi Stephen,

The problem has been resolved. Thanks so much for your contribution nonetheless.