topic Re: Hold Times in Arlo

Unable to get on hold of support team

Paul_Tower — Mon, 09 Mar 2020 19:57:02 GMT

I called the support line over two hours ago!!! I've been on hold the whole time, went from 12th to 9th. When can I expect someone to answer the phone? It seems you have only one person taking calls. This is option 3, the "questions about what product to purchase". If what I wanted was based on you answering the phone I'd be buying a Ring.

Hire some people? Get your chat software working on a Mac running the latest Chrome? This is very frustrating!!!

Re: Contacting Arlo

Paul_Tower — Mon, 09 Mar 2020 18:37:17 GMT

Can someone "reach out" to me as well? I've been on hold for over two and headed for three hours! Each call seems to take the single person answering about 10-15 minutes to answer. I started out at 12 and am now down to seven. Someone must have hung up, probably when the battery on their cell lost charge

Re: Hold Times

Paul_Tower — Mon, 09 Mar 2020 19:17:42 GMT

Still holding! I'm down to being second in queue...

Re: Hold Times

Paul_Tower — Mon, 09 Mar 2020 19:48:39 GMT

Just got through! I'm told they have only two people answering the phones.