topic Re: Unable to access Arlo via browsers in Arlo

Unable to access Arlo via browsers. When trying to hit "Log In", button grays out and does nothing.

Binaryfool — Fri, 06 Mar 2020 18:00:35 GMT

I can no longer access Arlo through browser on my computer.

This issue started yesterday. I am able to get to https://my.arlo.com/. I am able to put in my credential. However, when I hit Log in button, it grayed out and just sits there at the login screen.

I have tried it on Chrome, Firefox, Microsoft Edge, and Opera. Flash is allowed to run on https://my.arlo.com/ on all browser.

I was able to login to using any of the browser mentioned above a couple days ago.

Arlo mobile app is working fine.

Re: Unable to access Arlo via browsers

jukngene — Fri, 06 Mar 2020 01:27:22 GMT

I have the exact same issue on Chrome and Edge. Very frustrating.

Re: Unable to access Arlo via browsers

jguerdat — Fri, 06 Mar 2020 14:07:38 GMT

Is it still happening? It's been working fine here all along. Have you rebooted the computer and cleared cookies for the Arlo site?

Re: Unable to access Arlo via browsers

jukngene — Fri, 06 Mar 2020 18:25:16 GMT

I just re-booted and cleared the cookies. Still have the same result.

Re: Unable to access Arlo via browsers

Binaryfool — Fri, 06 Mar 2020 21:39:33 GMT

I did that and that didn't fix the issue.

Thank you.

Re: Unable to access Arlo via browsers

jukngene — Sat, 07 Mar 2020 20:10:47 GMT

Apparently it is an issue with my Dell PC, which appears to have started after the last Dell update. I was able to log in successfully on my wife's PC, using both Firefox and Edge.

Re: Unable to access Arlo via browsers

jguerdat — Sun, 08 Mar 2020 13:29:09 GMT

Might be a security setting in your firewall/antivirus software.

Re: Unable to access Arlo via browsers

chris8771 — Sun, 08 Mar 2020 14:22:46 GMT

I have been encountering the same problem for the last 3 days. Obviously there was a change on Arlo's portal's side.

Chrome, FF, Edge, IE, all have the same problem. Phone app for Android is working.

Re: Unable to access Arlo via browsers

jukngene — Sun, 08 Mar 2020 15:30:20 GMT

I changed my firewall settings to exclude Arlo, and, voila, Success! Thanks for the suggestion.👍

Re: Unable to access Arlo via browsers

Binaryfool — Mon, 09 Mar 2020 00:27:55 GMT

Ahh that was it. It was my AV. Adding https://my.arlo.com to Web Anti-Virus' exclusion fixed the issue. Thank you for the suggestion, jguerdat.