topic Re: Help, 2nd cam not saving video? in Arlo

Help, 2nd cam not saving video but can view it live?

Amandahugnkiss — Fri, 06 Mar 2020 17:55:58 GMT

In my library I'm not seeing any saved videos from cam 2 but I can view it live... Why ? Please help

Re: Help, 2nd cam not saving video?

StephenB — Thu, 05 Mar 2020 12:40:10 GMT

@Amandahugnkiss wrote:
In my library I'm not seeing any saved videos from cam 2 but I can view it live... Why ? Please help

What camera model?

Can you make a manual recording with that camera?

Re: Help, 2nd cam not saving video?

Amandahugnkiss — Thu, 05 Mar 2020 12:45:41 GMT

I'm pretty sure its just a basic arlo system with 2 cameras and on the app I can view both cameras on live but camera 2 isn't saving any records.

Re: Help, 2nd cam not saving video?

StephenB — Thu, 05 Mar 2020 12:53:29 GMT

@Amandahugnkiss wrote:
I'm pretty sure its just a basic arlo system with 2 cameras and on the app I can view both cameras on live but camera 2 isn't saving any records.

Can you make a manual recording of camera 2?

It is important to know if whether you have a Pro, Pro2, Pro3, or Ultra camera (or the original WireFree). In your particular case, the Pro3 and Ultra require a subscription to record.

The Pro and Pro-2 use a microusb port on the back of the camera for charging. Pro3 and Ultra use a magnetic connection on the bottom.

The Pro has a black edge around the front of the camera, the Pro2 has a white edge. There are photos here: https://www.pocket-lint.com/smart-home/buyers-guides/netgear/147601-arlo-vs-arlo-pro-vs-arlo-pro-2-vs-arlo-ultra

Re: Help, 2nd cam not saving video?

Amandahugnkiss — Thu, 05 Mar 2020 12:57:06 GMT

Ah, I see. Its the pro2

Re: Help, 2nd cam not saving video?

Amandahugnkiss — Thu, 05 Mar 2020 19:28:00 GMT

And yes I can manually record and it saves but it should record and save a clip whenever it detects motion and its not doing that..

Re: Help, 2nd cam not saving video?

jguerdat — Fri, 06 Mar 2020 14:05:54 GMT

Have you checked to verify that an appropriate mode is selected and that the mode has a rule for the camera? Mode tab, click on your base and check your modes.