topic Unilaterally changed? in Arlo

Unilaterally changed?

Oliverpv — Mon, 02 Mar 2020 20:49:47 GMT

I bought the arlo system because it had five cameras included and I could manage them without having to add any plan, about two months ago, they unilaterally changed the service thus violating the contract for which I bought that product, at the beginning it worked very well, but not now. I recommend not buying it.

Re: unilaterally changed

StephenB — Sat, 29 Feb 2020 12:09:25 GMT

@Oliverpv wrote:
I bought the arlo system because it had five cameras included and I could manage them without having to add any plan, about two months ago, they unilaterally changed the service

They didn't change the terms for the free storage service.

Can you be more specific about what you aren't able to do now?

Re: unilaterally changed

MCQi — Thu, 12 Mar 2020 16:50:40 GMT

Same here. All of a sudden there are no more recordings and I am forced to subscribe in order to access my recordings?

Re: unilaterally changed

ShayneS — Thu, 12 Mar 2020 17:24:05 GMT

Hi @MCQi

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support