topic Re: Cant log out from the app. in Arlo

Unable to log out from the Arlo app

Ostman76 — Mon, 24 Feb 2020 21:22:48 GMT

I managed to get logged out. Then i logged in with wrong email/account. Now i cant log in with the right account.
Tried to remove the app and removed it in icloud, but its inlyft the wrong account it Comedy back to.

Re: Cant log out from the app.

JessicaP — Mon, 24 Feb 2020 21:22:37 GMT

Hi Ostman76,

You can log out of from the Arlo app by going to the app, tap on Settings > Profile > Log out and then log in to the correct account.

Re: Cant log out from the app.

Ostman76 — Tue, 25 Feb 2020 05:26:37 GMT

I have tried that but when i do, the app crash and om back on the home screen.

Re: Cant log out from the app.

JessicaP — Tue, 25 Feb 2020 14:56:58 GMT

Try to uninstall the Arlo app, reboot your iPhone, and reinstall the Arlo app. Also try attempting to go on the app using cellular data and/or WiFi.

Re: Cant log out from the app.

Ostman76 — Mon, 02 Mar 2020 17:13:51 GMT

Tried it, no luck 😞

Now i made a new account and my wife had to add me. But then i cant do all the settings.

Re: Cant log out from the app.

JessicaP — Mon, 02 Mar 2020 22:21:18 GMT

If you're still having problems with your Arlo app and your account, I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.