Had 5 camera system and added extra camera but not working. Have to create 2 accounts?

Rhines3995 — Mon, 24 Feb 2020 21:09:15 GMT

Had a 5 camera system at home and wanted to add an extra camera at the office. I knew I would have to subscribe to one of the plans, but every month it would kick off my 6th camera and say I needed to subscribe to activate it. So I called Arlo and spent over an hour on the phone only to be told they are working to get their 6th camera support working and that I would have to create 2 accounts ETC ETC-it;s hard enough to keep up with one and I wasn't confident that what he was telling me was worth the effort to go through and it work. Wouldn't recommend arlo to anyone now. I have purchased 4 systems for my kids and will be looking for another one for me.

Re: 6 camera support

TomMac — Mon, 24 Feb 2020 17:21:50 GMT

In meanwhile..... for basic free account,

Just set up a second account with a new email and pw, then SHARE ( grant access ) from the second account to the first.

This will allow you to access all the cameras from both accounts on the first one

topic Re: 6 camera support in Arlo

Had 5 camera system and added extra camera but not working. Have to create 2 accounts?

Re: 6 camera support