https://community.arlo.com/t5/Arlo/ARLO-RMA-process-fails-to-complete-VMB4000/m-p/1758378#M74584 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/779324">@Cam_Ronald</a></P> <P>&nbsp;</P> <P>I have escalated this issue for you, Customer Support will be reaching out to you as soon as possible.</P> Tue, 18 Feb 2020 23:20:33 GMT ShayneS 2020-02-18T23:20:33Z https://community.arlo.com/t5/Arlo/ARLO-RMA-process-fails-to-complete-VMB4000/m-p/1758138#M74559 <P>I had lodged a case #41435451 and received an automated e mail for a RMA. However the RMA process failed to complete as it did not recognise the New Zealand country option,&nbsp; and the system logged me out. The link does not work a second time.</P> <P>&nbsp;</P> <P>I did not receive the email with an RMA number.</P> <P>&nbsp;</P> <P>I have twice returned to the case and asked for a follow up but have not received it.</P> <P>&nbsp;</P> <P>I see earlier posts on the community of similar problems with the RMA process back in late 2018. I trust that this Post frees up the process.</P> Sat, 15 Feb 2020 19:42:45 GMT https://community.arlo.com/t5/Arlo/ARLO-RMA-process-fails-to-complete-VMB4000/m-p/1758138#M74559 Cam_Ronald 2020-02-15T19:42:45Z https://community.arlo.com/t5/Arlo/ARLO-RMA-process-fails-to-complete-VMB4000/m-p/1758378#M74584 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/779324">@Cam_Ronald</a></P> <P>&nbsp;</P> <P>I have escalated this issue for you, Customer Support will be reaching out to you as soon as possible.</P> Tue, 18 Feb 2020 23:20:33 GMT https://community.arlo.com/t5/Arlo/ARLO-RMA-process-fails-to-complete-VMB4000/m-p/1758378#M74584 ShayneS 2020-02-18T23:20:33Z