topic Re: Can't log in to Arlo app. Says it can't recognize my device. Tried all verification method. in Arlo

Can't log in to Arlo app. Says it can't recognize my device. Tried all verification method.

Khume — Thu, 31 Oct 2019 21:45:02 GMT

Upgraded iPhone from 7 to 11 pro and can’t log into the app, says it can’t recognise my device. When I try all verification methods no luck.
Have tried reloading app, restarting phone etc

Re: Can't log in to Arlo app. Says it can't recognize my device. Tried all verification method.

JessicaP — Fri, 01 Nov 2019 15:20:09 GMT

Hi Khume,

Is this happening when you're on cellular data and/or WiFi? Could you provide a screenshot that shows an error?

Re: Can't log in to Arlo app. Says it can't recognize my device. Tried all verification method.

swatink — Fri, 14 Feb 2020 02:05:11 GMT

We have same issue with Arlo Pro2 not recognizing iPhone 11 all of sudden

Re: Can't log in to Arlo app. Says it can't recognize my device. Tried all verification method.

swatink — Fri, 14 Feb 2020 02:46:28 GMT

See attached screen shot

Re: Can't log in to Arlo app. Says it can't recognize my device. Tried all verification method.

StephenB — Fri, 14 Feb 2020 14:08:27 GMT

Try disabling 2-factor authentication from https://my.arlo.com.

Set it up again after your you get the app working on your new iphone.

If you also can't log in at https://my.arlo.com you'll need to contact support: https://www.arlo.com/en-us/support/contact.aspx