topic Re: Base station won't hook to my internet ?? in Arlo

How to get my base station to hook to my internet?

Littell — Thu, 13 Feb 2020 16:00:49 GMT

How to get my base station to hook to my internet

Re: Base station won't hook to my internet ??

StephenB — Wed, 12 Feb 2020 13:21:26 GMT

@Littell wrote:
How to get my base station to hook to my internet

Connect it to your router with the supplied ethernet cable.

If that isn't working, then provide us with a lot more information (what base station you have, what is the status of the LED(s) on the base, whether you are using an app on a mobile device or a PC browser).

Re: Base station won't hook to my internet ??

Jp6592 — Sun, 03 May 2020 21:06:40 GMT

Can’t seem to get the Internet green light

Re: Base station won't hook to my internet ??

StephenB — Sun, 03 May 2020 21:44:53 GMT

@Jp6592 wrote:
Can’t seem to get the Internet green light

Have you tried a different ethernet cable, or a different LAN port on your router?

Re: Base station won't hook to my internet ??

Jp6592 — Sun, 03 May 2020 22:47:56 GMT

Yes have tried all ports and different cable. The cable will work on my pc but base station won’t go green

Re: Base station won't hook to my internet ??

StephenB — Mon, 04 May 2020 00:39:58 GMT

@Jp6592 wrote:
Yes have tried all ports and different cable. The cable will work on my pc but base station won’t go green

Is this a new install? Or is this a base that worked for you before?

Re: Base station won't hook to my internet ??

Jp6592 — Mon, 04 May 2020 14:20:23 GMT

Brand new

Re: Base station won't hook to my internet ??

Jp6592 — Mon, 04 May 2020 14:21:07 GMT

Thinking of taking it back and just trying another one?

Re: Base station won't hook to my internet ??

StephenB — Mon, 04 May 2020 14:27:35 GMT

@Jp6592 wrote:
Thinking of taking it back and just trying another one?

Reasonable thought.

You could try support first: https://www.arlo.com/en-us/support/contact.aspx But if it is the hardware, it's best to exchange it with the seller.