Reconnect VMB3010 after router change

Denis1951 — Tue, 11 Feb 2020 20:30:12 GMT

I just changed my router which is now a SERCOMM Speed plus.

By doing this, my base station went off line and the camera led shows steady orange.

Kindly send by mail to gaille.denis@gmail.com all the necessary instruction to reconnect my installation.

For your information I originally bought the Arlo system in France but it is installed in Greece where

Arlo does not have an official representation.

Furthermore the French support site does not work properly and it is not possible to send a post to them through the community. It is the second time that I face a tremendous difficulty to communicate with your support service.

Hoping to receive finally an answer

I remain

Sincerely yours

Denis Gaille

Re: Reconnect VMB3010 after router change

StephenB — Wed, 12 Feb 2020 13:29:36 GMT

@Denis1951 wrote:

I just changed my router which is now a SERCOMM Speed plus.

By doing this, my base station went off line and the camera led shows steady orange.

What is the status of the internet LED on the base? If the internet LED is off or amber, then try a different ethernet port on the router. https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean

Did you try power-cycling the base?

topic Reconnect VMB3010 after router change in Arlo

Reconnect VMB3010 after router change

Re: Reconnect VMB3010 after router change