Cameras Offline - 2 of 5 wont even reconnect

JohnM77 — Wed, 29 Jan 2020 20:24:26 GMT

So fed up with these Arlos. Had them in box for a year then started to use them last year. At first all 5 were great. 2 would occasionally disconnect. Eventually, I could not get them to reconnect. So used 3 of 5. Now those 3 are disconnecting randomly. Figured with the price I paid, I should NOT have these issues. Ive tried...

Updating all Firmware, Including the base station.

Replacing batteries with the correct model Tenergy batteries (very Pricey)

Replaced Router and even purchased the ORBI Mesh Whole house wifi.

Have the Base station in range of the cameras for testing purposes.

Removed and reinstalled all cameras

left batteries out of cameras overnight and reinstalled fresh batteries the next day.

I have had NO luck. My Ring outdoor cameras work great with NO interuptions. My Alexa Echo Cameras work error free.

What do I do with these useless cameras to actually use them as they are designed? I cannot even mount them because I am constantly trying to get them to work!

Re: Cameras Offline - 2 of 5 wont even reconnect

ShayneS — Thu, 30 Jan 2020 19:53:56 GMT

Hi @JohnM77

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41427819

Re: Cameras Offline - 2 of 5 wont even reconnect

JohnM77 — Mon, 03 Feb 2020 22:49:08 GMT

When?

topic Re: Cameras Offline - 2 of 5 wont even reconnect in Arlo

Cameras Offline - 2 of 5 wont even reconnect

Re: Cameras Offline - 2 of 5 wont even reconnect

Re: Cameras Offline - 2 of 5 wont even reconnect