topic Re: Base station will not connect to internet in Arlo

Re: Base station will not connect to internet

metrex — Sat, 11 Apr 2015 19:00:54 GMT

Hello. Here is the info you asked for:
Serial # on base station is: #. 48914C71A0CD8
LEDs on BaseStation are
Power=Green
InterNet=Amber.
All others = OFF.

Re: Base station will not connect to internet

gioruiz08 — Sun, 03 May 2015 02:26:54 GMT

Do yo get help? Im in the same situation... mine wont connect to internet.

Re: Base station will not connect to internet

ChristineT — Thu, 07 May 2015 20:07:36 GMT

Good afternoon gioruiz08,

One of the most common reasons the Arlo base station will display an amber Internet light is due to the upload bandwidth being just at or below 1 MBPS. I recommend doing a speed test on your network to determine if this is contributing to the issue you are experiencing.

Please visit: http://www.speedtest.net/ and click "Begin Test" highlighted in neon green.

You may also want to check in with your Internet service provider to see if they block any type of Internet sites that upload content.

Please let us know what your results are. It could benefit other members in the community!

Thank you for all those who have contributed to this thread.

Best Regards,

Christine

Arlo Team

Re: Base station will not connect to internet

Starbird — Mon, 01 Jun 2015 03:15:15 GMT

I am having the same problem as others have described here. I tested the speed and have about 1.5 Mbps upload speed.

The serial number is 48915276A0F9A.

I have switched out cables.

Tried sync + reset.

Changed router ports.

All to no avail. Recommendations?

Re: Base station will not connect to internet

dj — Sat, 04 Jul 2015 13:45:23 GMT

I have a lit Power LED (green) but no lit Internet LED (at all). Reading your post indicates that you need at least 1MBPS to use the product. Is that true? If yes, where in documentation is this mentioned?

Re: Base station will not connect to internet

JennC — Sat, 04 Jul 2015 13:51:36 GMT

Hi dj,

Please see What are the minimum requirements for installing my Arlo system?

Regards,

Re: Base station will not connect to internet

jguerdat — Sat, 04 Jul 2015 13:57:18 GMT

dj wrote:
I have a lit Power LED (green) but no lit Internet LED (at all). Reading your post indicates that you need at least 1MBPS to use the product. Is that true? If yes, where in documentation is this mentioned?

The upload speed has nothing to do with being connected. It may affect the usability of the system and lower video quality but you should still be able to connect. It seems like the usual problem is a setting in the router, perhaps not getting an address from the DHCP or blocked ports. Check your router setup and see if the base station has an address. If you've changed any setting in the router, check to see if reverting to the default helps.

Re: Base station will not connect to internet

Sgallowway — Tue, 08 Nov 2016 01:26:24 GMT

Ok. My VMB3000 will no longer connect to the internet. Any suggestions? I have changed out the ethernet cable, I have moved the ethernet cable from one port to another, I have rebooted the bvase station, I have rebooted my router. My cameras have been offline since August.

Re: Base station will not connect to internet

jguerdat — Thu, 10 Nov 2016 01:28:45 GMT

What are the LEDs on the base showing? Have you opened a case with support?