https://community.arlo.com/t5/Arlo/Arlo-Wire-Free-showing-red-pink-screen/m-p/1755900#M74391 <P>Hey TCasdorph27,</P> <P>&nbsp;</P> <P>Have you tried rebooting the camera by opening and closing the battery compartment door? Allow the camera to sync back up to the base station and try again.</P> Fri, 31 Jan 2020 18:22:41 GMT JessicaP 2020-01-31T18:22:41Z https://community.arlo.com/t5/Arlo/Arlo-Wire-Free-showing-red-pink-screen/m-p/1755706#M74367 For over a week now my camera has been stuck on a pink tented screen and because of this the night vision isn’t working properly. We live in a bad neighborhood and rely on these cameras to keep us safe I have tried everything I can to troubleshoot and solve the problem myself but to no avail. I believe the camera needs replaced. How can I speak with a real person to get this issue resolved? I have already opened a case ticket!<BR /><IMG src="http://community.arlo.com/t5/image/serverpage/image-id/426186iA6DC96F10B22C7B8/image-size/large?v=v2&amp;px=999&amp;whitelist-exif-data=Copyright" border="0" alt="69FDEFDA-6DCF-4091-BD3B-EE3E3E379EC6.png" title="69FDEFDA-6DCF-4091-BD3B-EE3E3E379EC6.png" /> Thu, 30 Jan 2020 15:15:55 GMT https://community.arlo.com/t5/Arlo/Arlo-Wire-Free-showing-red-pink-screen/m-p/1755706#M74367 TCasdorph27 2020-01-30T15:15:55Z https://community.arlo.com/t5/Arlo/Arlo-Wire-Free-showing-red-pink-screen/m-p/1755900#M74391 <P>Hey TCasdorph27,</P> <P>&nbsp;</P> <P>Have you tried rebooting the camera by opening and closing the battery compartment door? Allow the camera to sync back up to the base station and try again.</P> Fri, 31 Jan 2020 18:22:41 GMT https://community.arlo.com/t5/Arlo/Arlo-Wire-Free-showing-red-pink-screen/m-p/1755900#M74391 JessicaP 2020-01-31T18:22:41Z