topic Re: Base station may be dead in Arlo

Base station may be dead. Showing "not connected to internet" message. Tried rebooting.

Showguy — Mon, 27 Jan 2020 20:07:49 GMT

Today I went to check my cameras and saw the overly common “ not connected to internet” message. Normally after 4 years of this garbage system I would not be concerned. Usually a simple power down and up with solve the issue. This time is different. After several reboot attempts all I get is an amber power light. It makes no attempt to cycle through. Any thought ? Is it finally dead? Is there a different restart procedure?
Thanks.

Re: Base station may be dead

StephenB — Mon, 27 Jan 2020 19:51:03 GMT

You try removing the base from the account, and then reset it using this procedure: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

Then add the base back.

Re: Base station may be dead

atistailor — Tue, 28 Jan 2020 01:06:16 GMT

does not work. terrible product

Re: Base station may be dead

JessicaP — Tue, 28 Jan 2020 15:38:41 GMT

Hi atistailor,

Could you clarify what problems you're having with your Arlo product?

Re: Base station may be dead

Showguy — Thu, 30 Jan 2020 00:28:00 GMT

The problem is very simple. The unit jumped off line 3 days ago. A fairly normal occurrence but never for this long. I have done all the normal reset attempts as well as rebooting my internet and router a dozen time. Changed Ethernet cable, plugged into a different power outlet and tried it on another router. Maybe this system finally put itself out of its misery.

Re: Base station may be dead

JessicaP — Thu, 30 Jan 2020 16:10:42 GMT

Hey Showguy,

If resetting your Base Station did not solve the issue, I would suggest to contact the Support Team so they can look into this further. You can find several options for contacting support in the provided link.

Re: Base station may be dead

Showguy — Mon, 03 Feb 2020 14:43:45 GMT

So here is the resolve. After spending an hour on the phone with customer service and heading the usual “ reboot the base”, move away from any other wireless device” BLA BAL I determined based on the fact that the base would never power past the power light that the base was dead. So before walking my 10 camera $1,700 investment to the garbage pail I started to research replacement bases. I found on Amazon an Arlo VMB3500-100NAS. It’s the size of 2 stacked hockey pucks. Paid $59 bucks and received it next day. Boots right up, reinstalled 10 cameras and it works. The lag time in live view is reduced dramatically. The library view and alerts are lightning fast. Only 3 days but no offline issues. Stay tuned.