topic Re: Base station offline in Arlo

Base station offline

Wilkins — Mon, 27 Jan 2020 22:36:32 GMT

Can’t get arlo to work or get online. Everything is plugged in. I did a reset and it still won’t work! These are the lights I have

atistailor — Tue, 28 Jan 2020 01:01:19 GMT

i have the exact same problem

Wilkins — Tue, 28 Jan 2020 01:08:02 GMT

I fixed it! Had to reset the router and added the station and camera like new

atistailor — Tue, 28 Jan 2020 01:15:35 GMT

did you reset your internet router or the smarthub? ive only tried resetting smarthub

Wilkins — Tue, 28 Jan 2020 01:21:17 GMT

No, I tried that and I had to restart the internet route

atistailor — Tue, 28 Jan 2020 01:28:16 GMT

oh ok thanks, unfortunately it didnt work for me.

StephenB — Tue, 28 Jan 2020 11:55:12 GMT

@atistailor wrote:

oh ok thanks, unfortunately it didnt work for me.

Looks to me like @Wilkins posted a picture of his router, and not his base - and the router was showing that it wasn't connected to the internet.

Is this a new installation that has never worked, or is this a failure of an existing installation that used to work?