topic Re: Arlo Wireless off line but Arlo Pros online in Arlo

Arlo Wireless off line but Arlo Pros online

jsbek — Wed, 22 Jan 2020 21:45:19 GMT

I have 2 arlo pros and 3 originals.
one day out of the blue the 3 originals went offline. no internet lost, no power out.
the pros work fine.
so I do the usual:
replace batteries
reset modem, router, try to rsync

still no luck

Re: Arlo Wireless off line but Arlo Pros online

ShayneS — Thu, 23 Jan 2020 00:51:04 GMT

Hi @jsbek

Just to be clear, You have already tried to open & close the battery doors on the wire free cameras?

Re: Arlo Wireless off line but Arlo Pros online

jsbek — Fri, 24 Jan 2020 03:17:54 GMT

correct. I'm usually good with these but lost here

Re: Arlo Wireless off line but Arlo Pros online

jguerdat — Fri, 24 Jan 2020 14:27:02 GMT

Have you removed one camera and resynced it as a test?

Re: Arlo Wireless off line but Arlo Pros online

jsbek — Sun, 26 Jan 2020 03:49:27 GMT

yes

Re: Arlo Wireless off line but Arlo Pros online

jguerdat — Sun, 26 Jan 2020 16:30:42 GMT

It's possible that doing a factory reset (remove all devices from Settings, My Devices and set back up as new) may be the fastest resolution. Be sure to note all settings, modes, rules and schedule to speed rebuilding.