topic Re: Pro 2 Cameras are Disabled and STILL recording in Arlo

Original Wire free Cameras are Disabled and STILL recording

aggie8387 — Mon, 20 Jan 2020 18:53:49 GMT

I have two base stations and 5 Arlo Pro 2 cameras. CANNOT them to stop recording unless I cut power to the base stations. Both show as disarmed, but they continue recording. All they do is drain my batteries. Getting ready to pitch the whole mess in the trash. Geocashing NEVER did work correctly.

Re: Pro 2 Cameras are Disabled and STILL recording

ShayneS — Tue, 10 Dec 2019 23:01:58 GMT

Hi @aggie8387

Have you tried to remove the cameras from Settings > My Devices > Re-Add them?

Re: Pro 2 Cameras are Disabled and STILL recording

aggie8387 — Wed, 11 Dec 2019 04:37:01 GMT

Yes, I have tried that. They still record every movement when they are disabled. I gave up and simply unplugged the base stations. These things are junk.

Re: Pro 2 Cameras are Disabled and STILL recording

ShayneS — Wed, 11 Dec 2019 17:13:06 GMT

I would suggest contacting customer support regarding this. I will attach the link here: Arlo Tech Support

Re: Pro 2 Cameras are Disabled and STILL recording

Sircoynie — Mon, 20 Jan 2020 13:58:25 GMT

Mine are doing this now as well. This is a HUGE privacy concern! Why is this even possible??

Re: Pro 2 Cameras are Disabled and STILL recording

aggie8387 — Mon, 20 Jan 2020 16:02:28 GMT

Support said it wasn't possible. Um yeah, it was still doing the impossible. They seem to be all about creating new products to add to their line, but not fixing problems with existing items. There's no money in maintenance.

Re: Pro 2 Cameras are Disabled and STILL recording

ShayneS — Mon, 20 Jan 2020 18:58:28 GMT

And just to double check, these cameras are disabled within the Device settings & not disarmed correct?