topic Re: Downloaded Videos from App nowhere to be found in Arlo

Downloaded Videos from Arlo app nowhere to be found

RandomNickname0 — Mon, 20 Jan 2020 22:53:20 GMT

I downloaded a video multiple times from the Arlo App, and even though it said "Downloaded" I cannot find it (under videos, downloads, images or whatever).

Now it has been erased and it was an extremely important and dear video to me (last time I saw my pet).

a) where can I find the video?

b) is it another one of Arlo's bugs (mic doesn't seem to work at all on my model)

c) Arlo, will you restore my video from 10 January?

Thanks and best regards

Andi

Re: Downloaded Videos from App nowhere to be found

StephenB — Mon, 20 Jan 2020 00:21:27 GMT

@RandomNickname0 wrote:

c) Arlo, will you restore my video from 10 January?

Do you have a paid subscription? If not, the recordings are only kept for 7 days.

Once deleted (whether manually or because retention has been exceeded), they cannot be recovered. Though if you have USB storage connected to your base station, the recording might still be on the USB storage device.

Re: Downloaded Videos from App nowhere to be found

jguerdat — Mon, 20 Jan 2020 12:30:08 GMT

You can try a search for *.mp4 in a file manager to see if you can locate the video.

Re: Downloaded Videos from App nowhere to be found

panekmi — Mon, 20 Jan 2020 16:20:41 GMT

Forgive the candor, but maybe you should post nothing if you can't provide useful information.

Re: Downloaded Videos from App nowhere to be found

StephenB — Mon, 20 Jan 2020 17:50:22 GMT

@panekmi wrote:

Forgive the candor, but maybe you should post nothing if you can't provide useful information.

Maybe don't troll on your first post in the forum.