https://community.arlo.com/t5/Arlo/Chime-is-not-working-and-tried-to-reset-system-and-now-lost/m-p/1753831#M74206 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/775807">@Beckykcfan81</a>&nbsp;wrote:<BR />We have had the arlo system for almost a year and are pretty happy with it. Today I noticed the chime was not working and could not get it to work so I reset the system and I lost everything. Now I can not get the base to come back online. I have an extra base and I tried that one as well, but nothing. I don’t know what to do. I have a lot of money invested in these camera I can’t switch to something else. Please help<HR /></BLOCKQUOTE> <P>What is the status of the base LEDS?</P> <P><A href="https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean" target="_blank">https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean</A></P> <P>&nbsp;</P> <P>Did you try removing the base from the account and adding it back again?&nbsp; If you are using the app, try the web client.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 20 Jan 2020 11:28:53 GMT StephenB 2020-01-20T11:28:53Z https://community.arlo.com/t5/Arlo/Chime-is-not-working-and-tried-to-reset-system-and-now-lost/m-p/1753797#M74203 <P>We have had the arlo system for almost a year and are pretty happy with it. Today I noticed the chime was not working and could not get it to work so I reset the system and I lost everything. Now I can not get the base (VMB3500) to come back online. I have an extra base and I tried that one as well, but nothing. I don’t know what to do. I have a lot of money invested in these camera I can’t switch to something else. Please help</P> Mon, 20 Jan 2020 22:54:50 GMT https://community.arlo.com/t5/Arlo/Chime-is-not-working-and-tried-to-reset-system-and-now-lost/m-p/1753797#M74203 Beckykcfan81 2020-01-20T22:54:50Z https://community.arlo.com/t5/Arlo/Chime-is-not-working-and-tried-to-reset-system-and-now-lost/m-p/1753831#M74206 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/775807">@Beckykcfan81</a>&nbsp;wrote:<BR />We have had the arlo system for almost a year and are pretty happy with it. Today I noticed the chime was not working and could not get it to work so I reset the system and I lost everything. Now I can not get the base to come back online. I have an extra base and I tried that one as well, but nothing. I don’t know what to do. I have a lot of money invested in these camera I can’t switch to something else. Please help<HR /></BLOCKQUOTE> <P>What is the status of the base LEDS?</P> <P><A href="https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean" target="_blank">https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean</A></P> <P>&nbsp;</P> <P>Did you try removing the base from the account and adding it back again?&nbsp; If you are using the app, try the web client.</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> <P>&nbsp;</P> Mon, 20 Jan 2020 11:28:53 GMT https://community.arlo.com/t5/Arlo/Chime-is-not-working-and-tried-to-reset-system-and-now-lost/m-p/1753831#M74206 StephenB 2020-01-20T11:28:53Z