topic Re: lost connection after changing router and modem in Arlo https://community.arlo.com/t5/Arlo/lost-connection-after-changing-router-and-modem/m-p/969881#M7420 <P>Verify that the base station is getting an IP address from the router's DHCP server. &nbsp;It appears to have one since all lights are green but it's worth checking. Have you tried both a web browser as well as an app? &nbsp;Sometimes problems with one are not seen in another. &nbsp;Try logging out of whatever you're using and logging back in - I just had to do this after getting the "base station not connected to the Internet" message and the display immediately cleared up.</P><P>&nbsp;</P><P>There's additional things that can be checked but start with these.</P> Sun, 09 Aug 2015 11:01:17 GMT jguerdat 2015-08-09T11:01:17Z lost connection after changing router and modem https://community.arlo.com/t5/Arlo/lost-connection-after-changing-router-and-modem/m-p/969729#M7419 <P>After intalling a new modem, I was able to easily install my system. But I had to reinstall my old router and modem I have 3 green lights but&nbsp;&nbsp;I&nbsp;get this message, "Your base station is not connected to the Internet. Please make sure it's powered on and connected to your router." What do I need to do?</P> Wed, 28 Sep 2016 20:44:08 GMT https://community.arlo.com/t5/Arlo/lost-connection-after-changing-router-and-modem/m-p/969729#M7419 PLN 2016-09-28T20:44:08Z Re: lost connection after changing router and modem https://community.arlo.com/t5/Arlo/lost-connection-after-changing-router-and-modem/m-p/969881#M7420 <P>Verify that the base station is getting an IP address from the router's DHCP server. &nbsp;It appears to have one since all lights are green but it's worth checking. Have you tried both a web browser as well as an app? &nbsp;Sometimes problems with one are not seen in another. &nbsp;Try logging out of whatever you're using and logging back in - I just had to do this after getting the "base station not connected to the Internet" message and the display immediately cleared up.</P><P>&nbsp;</P><P>There's additional things that can be checked but start with these.</P> Sun, 09 Aug 2015 11:01:17 GMT https://community.arlo.com/t5/Arlo/lost-connection-after-changing-router-and-modem/m-p/969881#M7420 jguerdat 2015-08-09T11:01:17Z