topic Re: 2 of 3 Cameras Won't Sync in Arlo

2 of 3 Cameras Won't Sync (VMC3030). Tried restarting and re-inserting batteries.

stephanjlongo — Mon, 20 Jan 2020 19:08:06 GMT

Hi everyone,

I have the Arlo Base Station (VMB3000) with the two cameras that came with it (VMC3030) and added an Arlo Pro Camera as a third camera.

Just recently the two regular cameras (VMC3030) won't sync, but the Arlo Pro Camera does sync.

I've restarted the base station. Unplugged the base station for 2 minutes. Took out the batteries of each Arlo Camera and re-installed. However, they two cameras still won't sync.

Any ideas what the issue is or how to resolve?

Thanks.

Re: 2 of 3 Cameras Won't Sync

StephenB — Fri, 17 Jan 2020 16:32:10 GMT

Are you seeing the blue LED blinking on the cameras when you try to sync them?

If you have a new set of batteries, you might try them in one of the cameras.

Re: 2 of 3 Cameras Won't Sync

stephanjlongo — Fri, 17 Jan 2020 17:24:02 GMT

Hi Stephen,

Thanks for you're reply. No blue lights, which made me realize something was wrong.

I just got off the phone with Arlo Tech Support...they suggested I remove the two cameras not working from my app, then add them back in. I'll be doing this when I get home from work today and will come back to update in case others are having similar issues.

Stephan