topic Re: Adding trusted device to account in Arlo

Any way to change the trusted device to a different phone/person?

CantonCC — Fri, 17 Jan 2020 16:22:08 GMT

We have just set up 6 Arlo cameras around our church. Is there a way to change the trusted device (phone) to a different phone/person?

Re: Adding trusted device to account

TomMac — Fri, 17 Jan 2020 12:00:41 GMT

You can add a second phone....to change the primary account holder would mean take it all down and start as new install... but unless the "ownership" is changing, why not just use the Grant Access and allow mutli users to log in at same time.

Re: Adding trusted device to account

StephenB — Fri, 17 Jan 2020 14:26:15 GMT

@TomMac wrote:

You can add a second phone....to change the primary account holder would mean take it all down and start as new install... but unless the "ownership" is changing, why not just use the Grant Access and allow mutli users to log in at same time.

I think the question is more about two-factor authentication than grant access. Trusted devices are associated with each account, so if you do use grant access and want 2FA you'd need to make sure that is also set up properly for each account that you use.

You can change the trusted devices as described here: https://kb.arlo.com/000062289/How-do-I-edit-two-step-verification-settings