topic One of my cameras doesn't work so I hit reset button but none of my cameras can sync. Help? in Arlo

One of my cameras doesn't work so I hit reset button but none of my cameras can sync. Help?

Sharonandken — Fri, 17 Jan 2020 16:36:19 GMT

I couldn’t get one of my cameras to work, and when I searched a solution online it said hit the reset button, so I did. Now neither of my cameras will sync to the station and the online suggestion of going to the startup on my app is not possible. There is no startup offered. I don’t want to lose my info for my devices. Any ideas? I need my 2 cameras back on and synced. Thanks!

Re: I reset Arlo by accident

StephenB — Fri, 17 Jan 2020 12:47:34 GMT

@Sharonandken wrote:

I couldn’t get one of my cameras to work, and when I searched a solution online it said hit the reset button, so I did. Now neither of my cameras will sync to the station and the online suggestion of going to the startup on my app is not possible. There is no startup offered. I don’t want to lose my info for my devices. Any ideas? I need my 2 cameras back on and synced. Thanks!

Have you tried resyncing the cameras from the web app?

Not sure what you mean by "startup on the app".