topic Re: Firmware Update Won’t Download in Arlo

Firmware Update Won’t Download. Clicked on "update" button and was updating but goes back.

Timricci — Tue, 14 Jan 2020 16:08:24 GMT

Has anyone figured out how to fix this issue? My camera tells me that I need to update my camera’s firmware. When I click the update button it tells me it is updating. Then, about a minute later it goes back to the same update your camera’s firmware. Looking for any suggestions since Arlo customer support never responded to my inquiry. Thanks!

Re: Firmware Update Won’t Download

jguerdat — Mon, 13 Jan 2020 14:02:08 GMT

Try rebooting the base and open and close the battery door.

Re: Firmware Update Won’t Download

Timricci — Mon, 13 Jan 2020 17:15:29 GMT

Thanks for the advice, jguerdat. I gave that a try (both power on/off the station and restart) and open/closed the battery door. After that, I tried to update the firmware and had no luck.

Re: Firmware Update Won’t Download

jguerdat — Tue, 14 Jan 2020 14:47:34 GMT

Have you checked the versions by comparing what is in your camera vs. what's posted in the Release Notes section here? If out of sync, the fastest thing is likely to remove the camera from Settings, My Devices and resync.