topic New Arlo app can't find Arlo camera. Tried removing and reinstalling. in Arlo

New Arlo app can't find Arlo camera. Tried removing and reinstalling.

k1uwj — Mon, 13 Jan 2020 17:23:27 GMT

my arlo camera works fine using the legacy app. also works fine using the computer. I am unable to set up the new app. app is unable to find the camera. I'm pretty sure my phone is on my wi-fi network but when it comes to the "searching for device" step in setup, it cannot find any camera. I tried "removing" the camera and "reinstalling" using the computer, still no luck with the app.

again:

works ok with legacy app

works ok with computer

cannot complete setup with new app

Thanks

Re: can't make new app find arlo cam

Streak2 — Sat, 11 Jan 2020 01:48:23 GMT

There is no re-setup required when apps get updated or even deleted and reinstalled.

Your setup is stored on the cloud and the moment you re-enter your userid and password the app will repopulate with your devices.

Re: can't make new app find arlo cam

Dq24 — Sat, 11 Jan 2020 19:29:20 GMT

I'm having the same issue. It can't find me base station

Re: can't make new app find arlo cam

k1uwj — Sat, 11 Jan 2020 21:48:55 GMT

for some reason when I clicked on the "new app" I had to "sign out" and sign back in under my account, then everything went ok

Thanks