topic Husband is the primary. Invite had expired. Tried to add myself again but not receiving invite. in Arlo

Husband is the primary. Invite had expired. Tried to add myself again but not receiving invite.

shumph — Thu, 02 Jan 2020 22:55:29 GMT

I was originally added to this account. My husband is the primary. Several months ago system said my invite (or words to that effect) had expired. I have been trying for months to add myself to the account again. But I am not receiving the Invite. This is really my system and I need to be added. When I try to change profile into my name, the system treats it as adding new account/devices.

Can anyone help with this?.

Re: My wife does not receive invite to be added to account

StephenB — Tue, 31 Dec 2019 17:24:36 GMT

@shumph wrote:

I have been trying for months to add myself to the account again. But I am not receiving the Invite. This is really my system and I need to be added. When I try to change profile into my name, the system treats it as adding new account/devices.

Can anyone help with this?.

You might need to contact support and get their help: https://www.arlo.com/en-us/support/contact.aspx