topic Re: Base Station cannot be found on Arlo app or web client. Tried factory resetting. in Arlo

Base Station cannot be found on Arlo app or web client. Tried factory resetting.

Crod11 — Fri, 13 Dec 2019 16:36:43 GMT

Hi All

So i purchased an Arlo 2 Pro and tried finding the base station on my Iphone and Laptop, all 3 lights are green and when i search for the base station, nothing is found after a 2 minute search on the APP and laptop.

Ive tried factory reseting the Base Station, called ARlo and had ports 80, 123 etc open... still no success... Anyone else had this issue?

Re: NO DEVICES FOUND

jguerdat — Thu, 12 Dec 2019 13:41:32 GMT

Did you reset by pressing the reset button until the LEDs flash amber?

Re: NO DEVICES FOUND

aburt015 — Thu, 12 Dec 2019 20:53:39 GMT

Did you ever figure out how to get your base station connected? I am having the exact same problem. All lights are green, I have factory reset, disconnected and reconnected several times. Wondering if you had any luck? Thanks.

Re: NO DEVICES FOUND

Crod11 — Thu, 12 Dec 2019 20:56:02 GMT

Yes I did that with no success

Re: NO DEVICES FOUND

Crod11 — Thu, 12 Dec 2019 20:56:50 GMT

No I haven’t, we are in the same boat.

Re: NO DEVICES FOUND

jguerdat — Fri, 13 Dec 2019 14:07:14 GMT

If it's new, swap at the store.

Re: NO DEVICES FOUND

Peterhan58 — Mon, 16 Dec 2019 12:33:24 GMT

How do you even talk to someone from Arlo my base station drops out and camera batteries go flat now cannot reconnect base station at all

Re: NO DEVICES FOUND

jguerdat — Mon, 16 Dec 2019 14:04:56 GMT

Use the Contact Support link at the bottom here.

Re: NO DEVICES FOUND

Scoobykbh — Tue, 17 Dec 2019 03:07:16 GMT

I'm having the same problem!WTF??

Re: Base Station cannot be found on Arlo app or web client. Tried factory resetting.

Mykellitt — Tue, 24 Dec 2019 20:42:25 GMT

I cannot get my base station to connect it was fine last week is anybody else having this problem??

Re: Base Station cannot be found on Arlo app or web client. Tried factory resetting.

Scoobykbh — Wed, 25 Dec 2019 05:47:43 GMT

You need to reset the base and it might take 2 or 3 times to do it

Re: Base Station cannot be found on Arlo app or web client. Tried factory resetting.

Mykellitt — Tue, 31 Dec 2019 01:15:31 GMT

Thank you, I can do that, but really that is unacceptable! If the unit has a defective part it should be fixed and if it is not defective then it should not take multiple resets to make it work! This is 2019 and we have mastered electronics some 30+ years ago.
Thanks for the info, maybe several more resets before I find a new brand.