topic Re: have new cellphone cant connect to cellphone any ideas arlo is already synced in Arlo

have new cellphone cant connect to cellphone any ideas arlo is already synced

dingab61 — Sat, 28 Dec 2019 20:18:30 GMT

It will not add a camera to phone

StephenB — Sat, 28 Dec 2019 23:32:41 GMT

@dingab61 wrote:

It will not add a camera to phone

You don't need to re-add the base or cameras to a new phone. All you should need to do is log into the app with the correct account credentials.

dingab61 — Sun, 29 Dec 2019 00:31:26 GMT

done that but didn't help

StephenB — Sun, 29 Dec 2019 00:52:00 GMT

@dingab61 wrote:

done that but didn't help

Are you seeing the devices when you log into https://my.arlo.com from a PC browser?

What version of the app do you have installed?

Is the device running iOS or Android? What version?

dingab61 — Sun, 29 Dec 2019 00:56:12 GMT

problem solved the system was still under an old account

Thanks