topic New Arlo app on Kindle Fire Missing in Arlo

New Arlo app available in iOS App Store or Google Play? Neither works on Kindle Fire?

mzm — Fri, 27 Sep 2019 21:45:09 GMT

The new Arlo app is only available in the App store (Apple) or on Google Play neither of which work on Kindle Fires so now what?

Re: New Arlo app on Kindle fire

JessicaP — Fri, 27 Sep 2019 21:44:22 GMT

Hi mzm,

You can download the new Arlo app for the Amazon Kindle fire here: New Arlo App on Amazon Kindle Fire

Re: New Arlo app on Kindle fire

mzm — Sat, 28 Sep 2019 22:28:07 GMT

Well that worked on my newer Kindle but not my Kindle HDX 3rd generation. When I tried to download it Amazon said it wasn't compatible with that Kindle (a non-Alexa one). So in trying to make something better, you just make it worse for people like me.

Re: New Arlo app on Kindle fire

mzm — Fri, 04 Oct 2019 00:51:31 GMT

Still waiting for a solution for Kindle Fire HDX 3rd generation. The solution given won't work on that one.

Re: New Arlo app on Kindle fire

JessicaP — Fri, 04 Oct 2019 17:03:22 GMT

What OS version are you running on your Kindle Fire HDX 3rd generation?

Re: New Arlo app on Kindle fire

mzm — Fri, 04 Oct 2019 16:53:05 GMT

I don't think Kindles have an OS other than Amazon Kindle. It's and HDX 8.9 3rd generation. It is completely updated. Obviously it doesn't run Windows or anything like that. It will not download Google Play apps or apps from Apple. The Kindle app on Amazon says ite not compatible with this Kindle.

Re: New Arlo app on Kindle fire

StephenB — Fri, 04 Oct 2019 17:27:29 GMT

@mzm wrote:

I don't think Kindles have an OS other than Amazon Kindle.

They run Amazon's Fire OS. But there is more than one version of that OS. You can see what you are running using the guide here: https://audible.custhelp.com/app/answers/detail/a_id/7216/~/which-version-of-the-fire-operating-system-is-installed-on-my-fire-tablet%3F

Re: New Arlo app on Kindle fire

mzm — Fri, 04 Oct 2019 18:26:16 GMT

OK I checked. My Kindle is running Fire OS 4.5.5.3

Re: New Arlo app on Kindle fire

ArloAlex — Fri, 04 Oct 2019 23:47:07 GMT

Hi @mzm , I'm looking into this! The original Arlo app you have should continue to allow you to log in for a bit longer though.

Re: New Arlo app on Kindle fire

mzm — Thu, 10 Oct 2019 16:48:12 GMT

Hey, Arlo employee, how are we doing with an app for Kindle Fire 3rd generation HDX running OS 4.5.5.3?

Re: New Arlo app on Kindle fire

JessicaP — Thu, 10 Oct 2019 17:06:44 GMT

Hey mzm,

Try checking again to see if you're able to download the app: Arlo on Amazon

Re: New Arlo app on Kindle fire

mzm — Thu, 10 Oct 2019 17:20:50 GMT

OK, I tried again. Won't download to my Kindle Fire HDX running OS 4.5.3

Re: New Arlo app on Kindle fire

mzm — Thu, 10 Oct 2019 18:39:48 GMT

OK, I tried again. Won't download to my Kindle Fire HDX running OS 4.5.3

Re: New Arlo app on Kindle fire

JessicaP — Thu, 10 Oct 2019 22:10:34 GMT

Thanks for the heads up. Our team is looking into this. Once we hear any new information/update, we'll be sure to let the community know.

Re: New Arlo app on Kindle fire

mzm — Wed, 16 Oct 2019 21:32:24 GMT

It's getting really annoying not being able to see my cameras - not much security here. Still waiting for a solution.

Arlo App Crashing in Kindle 7

Kboldizar — Fri, 29 Nov 2019 23:15:36 GMT

Arlo app opens and then crashes on Kindle 7. I've uninstalled/reinstalled app and I'm not able to get it to load on Kindle.

Re: Arlo App Crashing in Kindle 7

tlonitz — Sun, 01 Dec 2019 01:22:22 GMT

I'm running Fire OS 5.3.6.4 and recently the Arlo app (version 2.11) would hang after login or if already logged in, it would hang after clicking on the app. I installed the Arlo app version 2.7 and it works fine. Don't know what was changed with 2.11, but it doesn't work with my Kindle Fire 7 (5th generation) running OS 5.3.6.4. Hopefully the Arlo app version 2.7 will continue to work or 2.11 gets fixed.

App not working on Kindle Fire 8 since last update 11/2019

JN32189 — Mon, 02 Dec 2019 00:58:29 GMT

Hi All!

I have been using the Arlo app for my Arlo Baby camera with no issues on a Kindle Fire 8 (8th Gen) for months. Since the latest APP update (November 28th, 2019), it will no longer open on this device - the “Arlo” screen just keeps loading and losing until it crashes and closes. It opens and works fine on our iPhones, but not on the Fire. I have tried uninstalling/re-installing and rebooting the device multiple times, but the same thing keeps happening. The tablet is running on Fire OS 6.3.1.2, if that makes a difference. Any tips?

Thank you!

Re: App not working on Kindle Fire 8 since last update 11/2019

Tgirl07 — Mon, 02 Dec 2019 01:57:35 GMT

Yes, it happen to my Kindle 10 inch too. I just downloaded a previous version of the app. Until they fix this problem

Re: App not working on Kindle Fire 8 since last update 11/2019

nav001 — Mon, 02 Dec 2019 15:11:49 GMT

I am having the same issue. I've uninstalled and reinstalled the app and restarted the tablet.