topic RMS Status - "What Does Ready for Processing - Expert" Mean? in Arlo

RMS Status - "What Does Ready for Processing - Expert" Mean?

lbbastian531 — Mon, 23 Dec 2019 01:13:51 GMT

After six (6) calls back and forth with Arlo support, I was finally able to get a hold of someone to help me return my faulty Base Station for a new one. I haven't even been able to set up my cameras yet because the brand new base station wouldn't even turn on. I received an RMA number and the support tech that I was speaking to told me had already requested the expedited shipping option for me in the system, so I didn't need to click on the link in the email I received.

Long story short, that was done on the 18th (4 days ago) and when I check the RMS status, it still says "Ready for Processing - Expert". I have no idea what that means. The support tech said that the new base station would ship to me in 3-4 days, so I just want to know how quickly I can expect to receive the new base station.

Re: RMS Status - "What Does Ready for Processing - Expert" Mean?

ShayneS — Thu, 26 Dec 2019 21:41:42 GMT

Hi @lbbastian531

Have you received any updates with your RMA yet?

Re: RMS Status - "What Does Ready for Processing - Expert" Mean?

lbbastian531 — Fri, 27 Dec 2019 03:23:03 GMT

I haven’t received any updates with my RMA yet. The status still says “Ready for Processing - Expert”. What should I do?

Re: RMS Status - "What Does Ready for Processing - Expert" Mean?

ShayneS — Fri, 27 Dec 2019 18:40:20 GMT

Hi @lbbastian531

I have escalated your case & customer support will be reaching out to you as soon as possible.

Re: RMS Status - "What Does Ready for Processing - Expert" Mean?

lbbastian531 — Fri, 27 Dec 2019 19:37:15 GMT

Okay great, thanks Shayne. I'll be on the lookout for a communication from customer support.