topic Re: Arlo cameras stop recording always needs restart in Arlo

Arlo cameras stop recording always needs restart

bm2019 — Fri, 20 Dec 2019 22:53:15 GMT

At least twice a week this system needs a restart because it stops recording. Cameras randomly go out of sync..

How do I stop this happening.. Troubleshoot guides are useless.

Re: Arlo cameras stop recording always needs restart

StephenB — Sat, 21 Dec 2019 11:55:20 GMT

@bm2019 wrote:

At least twice a week this system needs a restart because it stops recording.

Do you mean you have to restart the base station? If so:

what model base do you have?
is the base itself going off-line or just some of the cameras?
Is recording stopping on cameras that are still synced? Or just the ones that are off-line?

Re: Arlo cameras stop recording always needs restart

bm2019 — Sat, 21 Dec 2019 23:57:34 GMT

Standard Base Station.

Some of the cameras stop recording even though I can still view them live. But also sometimes they will go out of sync.

They are all on AC adapter, WiFi has no issues on other home devices. Even today Camera 1 stopped recording even though it was still synced...

Re: Arlo cameras stop recording always needs restart

StephenB — Sun, 22 Dec 2019 18:53:31 GMT

@bm2019 wrote:
Standard Base Station.

Well, there are several models, and all are "standard".

@bm2019 wrote:

They are all on AC adapter, WiFi has no issues on other home devices. Even today Camera 1 stopped recording even though it was still synced...

FWIW, the cameras don't use your home WiFi. The base station creates a closed WiFi network that they use.

Have you tried making a manual recording of Camera 1 (or others that are synced but don't seem to be recording)?

Re: Arlo cameras stop recording always needs restart

bm2019 — Sun, 22 Dec 2019 20:37:08 GMT

Ah the solution to cameras not recording as we paid for them to do is to open the app and manually start a recording when we see motion outside the house.

Re: Arlo cameras stop recording always needs restart

StephenB — Tue, 24 Dec 2019 11:45:36 GMT

@bm2019 wrote:
Ah the solution to cameras not recording as we paid for them to do is to open the app and manually start a recording when we see motion outside the house.

Sigh... No, that was just suggested as a troubleshooting step.

Re: Arlo cameras stop recording always needs restart

bm2019 — Sat, 04 Jan 2020 10:32:46 GMT

Yes it works when you record manually.

Fixed the camera by removing and resyncing it. Now the base station randomly goes offline and it needs a restart.

No wonder everyone sells these for cheap online...

Re: Arlo cameras stop recording always needs restart

bm2019 — Wed, 08 Jan 2020 17:24:26 GMT

@StephenB Cameras stopped recording again, this time it showed them synced on the app but I couldn’t even get a live view. Had to restart base station again. 2nd time this week.

Getting ready to sell them since Arlo people are idiots who don’t even know what’s wrong.

Re: Arlo cameras stop recording always needs restart

bm2019 — Sat, 11 Jan 2020 21:05:07 GMT

Cameras stopped recording again at a time we needed them.

Arlo system going in the trash, warning for anyone googling this thread.

Cameras will stop recording randomly until you restart the base station and this has happened to many people without a solution. I have no connection issues on any other device.

Re: Arlo cameras stop recording always needs restart

ShayneS — Mon, 13 Jan 2020 18:30:12 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support