topic Re: Arlo Wire-Free: Not Working Last 30 days in Arlo

Base Station and camera are not recognized. Tried re-adding.

GrinchTX — Mon, 23 Dec 2019 23:33:50 GMT

After the app update, we’ve had nothing but problems. The system worked flawlessly prior to that.
My base station and cameras are no longer recognized. I unloaded the app, re-installed, took all the cameras off and attempted to re-add them and that’s where I have problems. The app doesn’t recognize the base station nor cameras. It just spins “searching for device” endlessly. Any ideas? I’m so frustrated.

Re: Arlo Wire-Free: Not Working Last 30 days

LinJ53 — Fri, 20 Dec 2019 22:31:42 GMT

I have had similar issues. I installed and removed and reinstalled the app and each camera. Sometimes the cameras would work, sometimes not. The time it takes for one of them to show the space they are mounted in is unreal. I have been paying for the advanced service (I think it is called Arlo Smart) for over a year and it has been an utter waste of money. Two of the camera only seemed to record action once in a while. We swapped them out with others and the same thing happened. Yes, I tweaked all settings and even had them on the most sensitive settings. I also own Canary and Piper and those cameras would detect movement and record long before Arlo would. I finally dropped the expensive package I had because when you cameras are good for nothing more than occasionally looking in on animals, it isn't worth having them. I paid a lot for my entire system and am upset that it is pretty much less useless than a baby monitor.

Re: Arlo Wire-Free: Not Working Last 30 days

GrinchTX — Sat, 21 Dec 2019 03:49:41 GMT

Ok! All cameras back up and running. Try a factory reset (followed video instructions).

Re: Arlo Wire-Free: Not Working Last 30 days

LinJ53 — Sat, 21 Dec 2019 04:00:11 GMT

I hope it works for you long term. I did that several times thinking eventually it would help. It seemed okay for a week or so and then back to the same old problems. Regardless, it takes way too long for the camera to show live feed even on a business high speed network.

Re: Arlo Wire-Free: Not Working Last 30 days

Fredeblako — Sun, 22 Dec 2019 17:46:20 GMT

Do you have a link for the video? Have the same problem wit finding base station its just spins arround serching for device

Re: Arlo Wire-Free: Not Working Last 30 days

GrinchTX — Mon, 23 Dec 2019 03:16:01 GMT

I didn’t find any videos about this but used this Arlo article: https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

It goes through how to do a factory reset of the base station, and also indicated why it was necessary (internet light on the base station was green but was unable to detect the cameras).

Re: Arlo Wire-Free: Not Working Last 30 days

Fredeblako — Mon, 23 Dec 2019 09:16:55 GMT

Okay thank you but I still run in to the same problem 😞

Re: Arlo Wire-Free: Not Working Last 30 days

JessicaP — Mon, 23 Dec 2019 23:36:00 GMT

Hi Fredeblako,

What LED lights are showing when trying to add your Base Station? Try referring to this article if you're having problems discovering your Base Station: Arlo can't discover my SmartHub or base station during installation; what do I do?

Re: Base Station and camera are not recognized. Tried re-adding.

GrinchTX — Tue, 24 Dec 2019 04:39:48 GMT

This did NOT work long term and the REALLY upsetting thing is we are out of town. “Base Station is offline” on all cams now.
$500 for garbage. Absolute garbage! So mad right now.

Re: Base Station and camera are not recognized. Tried re-adding.

JessicaP — Mon, 30 Dec 2019 18:08:51 GMT

Hey GrinchTX,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.